Cancellation & Refund Policy

At Almashi Corporation LLP (brand name Almashi), we want to make sure you are completely satisfied with your purchase. However, we understand that sometimes you may need to cancel your order or return a product. Please read our cancellation and refund policy carefully.

  1. Cancellation Policy:
    You may cancel your order at any time before it has been shipped. Once your order has been shipped, you may not be able to cancel it. If you need to cancel your order, please contact our customer service team at info@almashi.in with your order number and request for cancellation.
  2. Refund Policy:
    If you are not satisfied with your purchase, you may request a refund within 30 days of receiving the product. To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging. We may require proof of purchase, such as your order number, to process your refund.

Once we receive your returned product and verify that it meets our refund policy, we will issue a refund to your original method of payment within 5-7 business days. Please note that we do not refund shipping costs, and you are responsible for the cost of return shipping.

  1. Exchange Policy:
    If you receive a product that is defective or damaged, please contact us at info@almashi.in with your order number and a photo of the product. We will review your request and provide you with instructions for returning the product. Once we receive the returned product and verify that it is defective or damaged, we will send you a replacement product at no additional cost.
  2. Non-Refundable Products:
    Some products may not be eligible for refunds, such as custom-made or personalized products. We will indicate the non-refundable products clearly on our website, and you will be required to acknowledge this before purchasing.

We reserve the right to modify or update our cancellation and refund policy at any time without prior notice. If you have any questions or concerns about our policy, please contact us at info@almashi.in.